Privacy Policy

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Effective Date: May 2025

The ThinkHub Academy is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us when using our website www.thinkhubacademy.co.uk and our tutoring services.

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1. Information We Collect

We may collect and process the following personal information:

• Name and contact details (e.g. email address, phone number)

• Student details (e.g. name, year group, school, academic level)

• Parent/guardian details

• Booking and payment information (handled securely via third-party platforms)

• Communication preferences

• Information collected through forms, bookings, or email enquiries

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2. How We Use Your Information

We use the information you provide to:

• Deliver our tutoring services

• Manage bookings, consultations, and lesson scheduling

• Communicate with you about sessions, updates, and offers

• Respond to enquiries

• Improve our website and services

• Comply with legal or safeguarding obligations

We will only use your personal information where we have a lawful basis to do so, including fulfilling a contract with you or because we have a legitimate interest (e.g. improving services or marketing).

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3. Sharing Your Information

We will never sell or rent your data. We may share your data with:

• Our tutors (for lesson planning and delivery)

• Third-party service providers (e.g. payment processors, email systems)

All third parties are GDPR-compliant and only use your data as instructed by us.

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4. Cookies and Website Analytics

Our website may use cookies or similar tracking technologies to enhance your browsing experience and monitor website usage. You can manage cookie preferences through your browser settings.

We may also use Google Analytics to understand how visitors use our site. This does not collect personally identifiable information.

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5. How We Store and Protect Your Information

We take data protection seriously and use industry-standard security measures to protect your information. Data is stored securely and only accessible by authorised personnel.

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or safeguarding requirements.

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6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Object to or restrict how we use your data

• Withdraw consent at any time

To exercise any of your rights, please email us at team@thinkhubacademy.co.uk.

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7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: team@thinkhubacademy.co.uk

Website: www.thinkhubacademy.co.uk